RoundHouseB (1)
York city walls
RoundHouseB (1)
Tel: (+0044)07519144351 Email: drpeteredwards@roundhousehistorytours.co.uk

terms

 
                               TERMS AND CONDITIONS

Roundhouse History Tours is committed to a policy of fair trading and takes great care to see that you have a successful holiday. All of the arrangements for your holiday are governed by the following booking conditions which include your commitment to us and ours to you. In addition, your holiday involved the provision to you of various services by independent parties and the conditions of their agreement with you are also referred to below. Our company name and registered office are Roundhouse History Tours, 5 Ash Grove, Pudsey, Leeds, LS 28 8PA.

YOUR COMMITMENT TO US
1. Payment - When you confirm your holiday you must sign a booking form accepting these Booking Conditions and pay the appropriate full sum for the holiday.
2.
Cancellation by you - Should you or any member of your booking, be forced to cancel your holidayreservation you must do so in writing and this must be signed by the person who signed the booking form. The cancellation will take effect from the date that written notice was received at our office. All cancellations are subject to a charge (payable by the person who signed the booking form) based on estimated losses and calculated as follows. For cancellations received more than 10 weeks before the start-date of the holiday 10% of the total cost is forfeited. For cancellations received 10 to 4 weeks before the strat-date of the holiday 80% of the total cost is forfeited. For cancellations received less than 4 weeks before the start-date the total cost is forfeited.
3.
Alterations by you - The following sets out any charges applicable for changes you may decide to make to your holiday reservation once you have let us have your booking form and the full cost of the holiday. In all cases you must notify us of your wishes in writing:
(a) A change of holiday within ten weeks of departure will be treated as a cancellation and charges will be levied as in Paragraph
2. above.
(b) If you wish to make any other alteration to your booking you will be charged an alteration fee of £25 per person, plus any consequential costs we incur.
4.
Travel Insurance - It is a requirement, when booking your holiday, that you arrange travel insurance with an insurance provider. The insurance must provide for emergency medical expenses (minimum £1,000,000) and must have a 24-hour emergency telephone number. If you are on a cycle tour you must take out or already hold cycle insurance with British Cycling.
5. A booking on  a shared-room basis is only accepted on the understanding that if a same-sex room-mate cannot be matched then you will be required to accept a single room and pay the appropriate single supplement.This requirement is waived if you pay more than three months prior to the start-date of the holiday. Rooms are allocated in the order at which bookings are received. No smoking is allowed in these rooms.
6. On a holiday of this nature it is necessary that you abide by the authority of the leader who represents us. Signing our booking form signifies your agreement to this. If you commit an illegal act when on the holiday, or, if in the opinion of the leader, your behaviour is detrimental to the safety and welfare of the group as a whole, he may dismiss you from the holiday without the right to any refund.
7. We strongly condemn the collection of any artefacts from historic sites. We empower all of our leaders with the right ot dismiss any member of the group insisting on collecting artefacts from historic sites. A person dismissed in this way shall have no cause for complaint and shall bear the extra expenses of his/her return home.
8. We operate a no smoking policy in the vehicle, at meal times, close to other group members in the field, and in shared accommodation as in
5. above. Your tour leader does not smoke.
9.All baggage and personal belongings are at all times the client's own risk.
10. The client is responsible for ensuring that all travel documents (e.g. Passport, Visas etc.) are valid and effective.


OUR COMMITMENTS TO YOU
11. Consumer Protection - Bookings are accepted after receipt of the completed booking form and appropriate deposit and after confirmation of the booking has been sent to you. The company reserves the right to decline any booking without explanation.
12.
Alterations by us - We will do our utmost to provide the holiday arrangements that have been confirmed, but we must reserve the right to modify or cancel any holiday, flight schedule, accommodation or arrangement if unforeseen circumstances amounting to force majeure arise. In such circumstances we will inform you as soon as possible and, should the change be such that it alters the nature of the holiday, we shall offer you the choice of an alternative holiday or full refund.
13.
Price Guarantee - The prices on this website are based on foreign currency exchange rates, tariffs and other costs prevailing at 1 February 2016. We reserve the right to pass on any increases in costs after this date, although we try to absorb them. Increases due to currency fluctuations after the date of payment will be absorbed by ourselves. In return for this guarantee, no refund will be granted if the Pound rises above the 1 February 2016 rate.
14.
Group Size - We reserve the right to exceed the maximum group size by one person in cases where there is only one place left on the holiday and a couple wish to book.
15.
Tour Leaders - Whilst we make every effort to keep the principal leader and/or guide secured for an area, we reserve the right to substitute another leader/local guide if due to ill-health or any other reason the advertised leader/local guide is unavailable. Where two leaders are given on the website, but the number of bookings justifies only one, we reserve the right to use just one.
16. Whilst we do our best to operate programmes as advertised we reserve the right to make changes to itineraries in the interests of safety and for the general well-being of clients.
17.
Tour Cancellation and Departure Guarantee - We reserve the right not to operate a tour on which there are insufficient bookings 10 weeks before departure. Full payment will be refunded. We also either send you a cheque for £50 or, if you prefer, give a discount on a future booking of 5% (maximum £250) per person. This guarantee only applies to bookings that have been accepted by us, where a booking confirmation has been issued.
18.
Our Liabilities to you - Our tours visit remote places with often rough terrain. You may be several hours away from medical support. Your booking is accepted on the understanding of this and that you come on the holiday entirely at your own risk. It is not possible for us to be responsible for the actions or omissions of those involved in your holiday over whom we have no direct control, such as employees of airlines, hotels and transport undertakings. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster. This does not affect your statutory rights.
19. Bookings are accepted subject to the transport conditions and regulations of the carriers and laws of the countries in which such carriage is required.
20. In the unlikely event of a complaint, please refer to your tour leader. If the problem cannot be resolved, please place your complaint in writing to this office within 28 days of the end of the tour. All complaints will be dealt with promptly.